Privacy Policy
Last updated: December 14, 2025
1. Introduction
Hero Wizard ("we," "us," or "our") is committed to protecting your privacy and complying with Japanese privacy regulations, including the Act on the Protection of Personal Information (APPI). This Privacy Policy explains how Snack Software LLC collects, uses, discloses, and safeguards your information when you use our LINE chatbot platform.
2. Information We Collect
2.1 Personal Information
We collect the following personal information through LINE Login:
- LINE user ID
- Email address
- Name and profile image
- Account creation and update timestamps
2.2 Business Information
For LINE Official Account integration, we collect and encrypt:
- Channel ID and name
- Channel access tokens and secrets
- LINE Official Account Basic ID
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our chatbot platform
- Authenticating users and managing accounts
- Processing LINE Official Account connections
- Sending automated chatbot responses
- Improving our services and developing new features
- Complying with legal obligations
4. Data Security
We implement industry-standard security measures including:
- AES-256-GCM encryption for sensitive credentials
- Row Level Security (RLS) in our database
- Secure API endpoints with proper authentication
- Regular security audits and updates
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only:
- With your explicit consent
- To comply with legal requirements
- To protect our rights and prevent fraud
- With service providers under strict confidentiality agreements
6. Your Rights Under APPI
Under the Act on the Protection of Personal Information (APPI), you have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your data (subject to legal requirements)
- Object to processing in certain circumstances
- Data portability
7. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics that collect personal information.
8. International Data Transfers
Your data is stored in secure, SOC 2 compliant data centers. If data is transferred internationally, we ensure appropriate safeguards are in place.
9. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Japanese law.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes through our platform or via email.
11. Contact Us
If you have questions about this Privacy Policy, please contact us through our website contact form.